Contact & Access

Phone us
Toll Free Inquiry Number: (0120) 540 090 (9:00 - 17:00)

Email us
For General Inquiries InquiryCBATokyo@cba.com.au

Find us
Address:
  Commonwealth Bank of Australia Tokyo Branch
8th Floor, Toranomon Waiko Bldg
12-1, Toranomon 5-chome
Minato-ku, Tokyo 105-0001
Japan

Direction to our office:
Please take the Hibiya subway line eastbound to Kamiyacho station. We are located in the building directly opposite of exit 3.

Complaints
What if I have a complaint?
Please contact your Relationship manager in Tokyo. Our staff will review the situation and, if possible, resolve it immediately. If the matter has not been resolved to your satisfaction, please contact the Complaints Officer, Commonwealth Bank of Australia, Tokyo Office via:

Telephone:
Facsimile:
Writing to:
(03)5400 7280
(03)5400 7288
  Complaints Officer
Commonwealth Bank of Australia
8th Floor, Toranomon Waiko Building12-1, Toranomon 5-Chome
Minato-ku, Tokyo 105-0001
Japan
An acknowledgement will be sent within 1 working day upon receipt of your complaint. We will respond to your complaint within 14 days.
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